Skip to content

Shipping

Contact information

To contact us, or if you have any questions or comments about this Privacy Policy, you can send us an email or letter or telephone us, as follows:

Poralife Customer Service

Info@poralife.com

Shipping policy

Shipping Policy

If standard Shipping rate is applied, 5-7 business days upon receiving the order.

IF order includes "pre-order" items, then said Item will advertise specific shipping times and dates in the description. 

ALL other upgraded shipping options will be shipped within those allocated times. 


Refund policy

Our Returns/Refund Policy
We gladly accept returns within 14 days of purchase.  Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit.
Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Vintage pieces and ‘last chance’ items are final and cannot be returned or exchanged. If your item is damaged and your purchase date falls outside our standard return window, then please contact INFO@PORALIFE.COM and we’ll be happy to serve you.  We are not responsible for lost orders with the incorrect address.  Once your order is placed it cannot be modified.
Fees
Exchanges and returns for U.S.-based orders are free. We do not offer free exchanges and returns for international orders.  International customers must reach out to our customer service team to initiate a return.  We do not offer exchanges on international orders, only returns for refund. 
How do I start a return or exchange?
To make a return, please email
 INFO@PORALIFE.COM and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. A follow up email with a return label will be sent to you. 
Do I need to return the product in its original packaging?
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier.  Please make sure the original tags are still intact.

Privacy policy

By using our services and interacting with Poralife through our website, consent to the use of information that is collected or submitted as described in this privacy policy, including our use of cookies.

Drunken Grapes, LLC, d.b.a. Poralife Wellness and its affiliates (the “Company”) are committed to respecting and protecting your privacy and the personal information that you share with us on this website. When you visit the website www.poralife.com (the “Site”), we have the ability to collect information about you, from your name and address to your shopping preferences. This privacy policy explains why we collect it, how we use it and when we share it with others. Our policy also describes the choices you can make about how we collect and use your information.

This policy applies only to the Site and does not cover information provided on websites linked to our Site for purchasing or other purposes. Your use, and your privacy rights, in connection with any visits to those linked websites are covered by the privacy policies and terms of use that are posted on those sites.

If you have any questions about our privacy policy, please contact us at the address, email address or telephone number listed in “Contact Us” below.

Policy Updates

The Company may update this privacy policy from time to time. We will post all updated policies on the Site. You can check if a policy has changed by checking the revision date that appears above.

 

Types of Information We Collect

Unless you voluntarily provide personal information to us (such as your name, address, age, telephone number, e-mail address, birthday and credit card number), the Company will not collect it. Please note that you may disclose personal information when you post content to our Site or to the Company’s social media pages or blogs.   If you have enabled our mobile application to locate you, the Company may gather your location information as well. If you do not want your personal information collected, please do not submit it to us. If you have already submitted this information and would like us to remove it from our records, please email us at info@poralife.com  Please note that we may be required by law to keep certain information.

When you do provide us with personal information, we may use that information to process and fulfill your order, to communicate with you regarding an order, to make your shopping experience more personal, enjoyable and easier, to improve the content of the Site, to prevent fraudulent transactions, to notify you about updates to the Site, and to contact you directly regarding products or promotions we believe may be of interest to you. We may also use it to analyze your shopping or browsing history, your use of the Company’s mobile applications and the Site, and demographic information (gender, age and location, for example) about you and the Company’s other online customers.

If you apply for a job with the Company, we may collect information from your resume and other employment-related submissions.

If you use different devices to access the Site we may be able to associate you with each of your devices. Information we have collected from your different devices may be combined with other information you have provided us.

In addition to information that we collect from you directly, the Company may gather information associated with your social media account if you log into your Company account from your social media account or that information is otherwise available to the Company. This includes your profile information, email address, name and posted photographs, videos and likes. If the Site offers an “email-a-friend” or similar link, and you email a friend using that link, we will collect the name and email address of that friend as well.

Except as described below in this section and under the Disclosure of Information section, we do not give or sell any user information to any third party, but the Company may disclose your personal information when required by law or court order.

When you visit the Site, the Company also automatically collects information from you via “cookies” and using “pixel tags” (also known as “web beacons” or “clear gifs”). This may include the Internet browser you are using, the computer or device operating system you are using, time spent visiting the Site, usage patterns within the Site, your computer's or device’s Internet protocol (IP) address, date and time information, and other technical information about your computer or device, and the domain name of the Site from which you linked to our Site. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically is statistical data and does may include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Site and to deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns, store information about your preferences, allowing us to customize our Site according to your individual interests, speed up your searches, and recognize you when you return to our Site. This anonymous information is not matched to your personal information. We may use and disclose such information for any lawful purpose. Third party service providers may use this information in connection with advertising strategies.

Disclosure of Information

Information collected by the Company on the Site may be shared with any division of the Company and with the Company’s affiliates, including Drunken Grapes, LLC. This privacy policy does not cover the privacy practices of Drunken Grapes, LLC.

In addition, the information you provide on the Site may be disclosed by the Company to third party service providers who manage our customer information and perform services on our behalf. These services may include, without limitation, administering promotions or contests, administering surveys, and communicating with users. Some of these providers may be located in countries other than the United States, where data privacy laws may be less protective than those of the United States.  In such case we would require that such third party agree to maintain data privacy at least comparable to that required under United States law, for non-European Union customers, or as required by the European Union GDPR (for example, if the third party is certified under the EU-US Privacy Shield).  

We may share or use information about you if necessary or appropriate in our judgment to comply with any laws or regulations or in response to a valid request, demand, order or subpoena, including from any government agency, court or arbitrator, or to protect the privacy, operations, safety, assets or rights of the Company and its employees, other customers and vendors, or to enforce our Terms of Use or other policies.

If the Company or any of its affiliates or assets were to be acquired by another company or its data sold or transferred, the purchaser or successor may acquire our customers’ personal information and other information we have collected.

Information Collected Used for Certain Purposes

If you were to give us your name, mailing address, shipping address, email address, and/or phone number, you might be added to our marketing database. If you are added to our marketing database, you may later opt out of receiving email communications by clicking the “unsubscribe” link on one of our emails or SMS messages and you may opt out of receiving other communications by sending an email to hello@estforte.com or notify us by telephone or mail stating that you would like to opt out of email communications from the Company.

Use of Cookies

Our site uses “cookies.” A cookie is a small amount of data that is sent to your browser from an Internet server and stored in your computer or device. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, allow us to better understand how users use the site, and/or to analyze your visiting patterns. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. Also, most browsers enable you to erase cookies from your computer hard drive or device, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

Accessing or Changing Information

If you have established an account on the Site you can review and change certain personal information regarding your use of the Site, such as your name and contact information, by signing into your account and editing your account profile. You can also request that we update your personal information by contacting us as provided in Contact Us below.

Children

While the Site is a general audience site, the Company will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. We assume that any user of the Site is 13 years of age or older, but if we have good reason to believe that a user is not, we will ask for verification. Children under age 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. If we become aware that an individual is under the age of 13 and has submitted any information to the Company for any purpose without prior verifiable parental consent, we will delete his or her information from our files. In addition, if a parent or guardian becomes aware that a child has submitted personal information, that parent or guardian should tell us that they would like this information deleted from our records by contacting us via email at info@poralife.com or notify us by telephone or mail as provided in Contact Us below. We will delete the child’s information from our existing files. We reserve the right, in our discretion, to do any one or more of the following in order to verify a minor’s parental permission to use the Site:

  • Request a signed form from the parent via mail or fax;
  • Request a credit card number, which we will then verify;
  • Take calls from parents on a toll-free telephone number staffed by trained personnel;
  • Request an email from a parent accompanied by digital signature; or
  • Request an email accompanied by a PIN or password.

Security

We understand the utmost importance of protecting the security of the personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. The Company uses certain commercially reasonable safeguards to protect our Site users against unauthorized access, use or disclosure of personal information. While we strive to protect this personal information, WE CANNOT REPRESENT, WARRANT OR GUARANTEE THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO OR FROM OUR SITE, AND YOU TRANSMIT ANY INFORMATION AT YOUR OWN RISK.

Personal Information Scams

You should never give information in response to an email that purports to be from the Company asking you for your personal information. We will never request your password, user name, credit card information or other personal information through email and we urge you not to respond to any such requests.

Links to Other Sites

This site contains links to other sites operated and maintained by third parties. Privacy policies for such linked sites may be different from our privacy policy. The Company is not responsible for the privacy practices or the content of such websites. You should always read the privacy policy for a linked site before disclosing any personal information on such site.

Your California Privacy Rights

California law affords certain additional protections to California consumers. Please see our California Privacy Rights, which may be accessed through clicking on this link or the link on the home page of the Site.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the home page of the Site. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

 

Terms of service

Welcome to estforte.com (the “Site”).  Drunken Grapes, LLC, d.b.a. Est Forte and/or its affiliates (the “Company”) provides the Site as a service to our customers.   By using the Site, you accept and agree to be legally bound by and comply with the terms and conditions set forth below, including but not limited to our Privacy Policy (including our use of cookies) and the Arbitration Agreement (collectively, the “Terms”).

If you do not agree to any provision of the Terms, please do not access this Site. The Company reserves the right to modify and revise these Terms at any time by updating this posting. You are bound by any and all such modifications, and therefore it is your responsibility to review the then current Terms page periodically. Your continued use of the Site after the effective date of the changes to the Terms constitutes your agreement and acceptance to such changes.

Privacy

Please review our Privacy Policy, which also governs your use of this Site and your submission of personal information to us through the Site.  The Privacy Policy explains how we collect and use and disclose personal information when you make a purchase or otherwise interact with this Site.  You have the right at any time to request that we delete your personal information.  The terms of the Privacy Policy are incorporated herein.

Proprietary Rights

Unless otherwise noted, the Site, and all content, information, data, text, illustrations, photographs, images, graphics, artwork, video and audio provided on the Site (collectively the “Content”) are owned or licensed by the Company and protected by U.S. and certain international copyright, trademark, patent, trade secret and other laws.  Est Forte and other trademarks appearing on the Site are trademarks of Drunken Grapes, LLC, d.b.a. Est Forte. 

The content on the Site, and the Site as a whole, are intended solely for personal non-commercial use by users of the Site. You may download or copy various materials from the Site for your personal use only.  No rights in any downloaded or copied content are transferred or granted to you as a result of any such downloading or copying.  You may not distribute, modify, transmit, or use in any manner any of the content of this Site for public or commercial use. Use of any content for any purpose not expressly permitted in these Terms is prohibited. You may not reproduce (except as provided above), publish, transmit, distribute, display, frame, modify, create derivative works from, data mine, sell or exploit in any way this Site or any of its contents. 

Third Party Sites

As a convenience to users of the Site, the Site may contain links to other web sites that are not under the control of the Company.  The Company is not responsible or liable for any external sites linked to the Site, nor is the Company liable or responsible for those sites’ contents. Linking to any external pages is at your own risk. The Company recommends that you check the terms and conditions and privacy policy of any external site, whether or not linked to our Site, before using the site or providing any personal information.

Orders

We reserve the right to correct any errors or omissions on the Site, at any time, without notice, including after an order has been placed, and to cancel or reject any order.  We may, in our sole discretion, limit or cancel quantities ordered per person, per household or otherwise.  These restrictions may include multiple orders placed using the same customer account, credit card, billing address or shipping address, or that appear to be placed by a reseller or distributor.  In the event we cancel or reject an order placed by you, we will attempt to notify you at the email address or other contact information provided by you at the time you placed the order.

 

Account Information

You are responsible for maintaining the confidentiality of your account, including your password, and for restricting access to your computer or other device.  This responsibility includes any orders and communications placed or made under or through your account.     

 

Postings and Submissions by Users

 

We may, in our discretion, allow you to post reviews, comments, photos, videos and other content and/or submit ideas, suggestions or questions (each of the foregoing, “User Comments”) to us.  If you do make any such posts or submissions, you grant the Company a license and permission to use, modify, copy, distribute, translate, reformat, create derivative works from, transmit, publicly display or perform, reproduce, and edit your User Comments.  This license is non-exclusive, fully-paid, royalty-free, worldwide, irrevocable and perpetual, and may be sublicensed to the extent deemed necessary by us (such as in connection with content delivery networks that serve the Site). This means that you will not be paid or compensated for our use of your User Comments in any manner.

You represent and warrant that: (i) you have the right to grant the above-described license and to use and control the User Comments posted or submitted, and (ii) the posting or submission of your User Comments on our Site does not violate the privacy rights, publicity rights, intellectual property rights, trade secret rights, contract rights or any other rights of any person. You agree to pay for all royalties, fees and any other monies owing any person by reason of any User Comments you post or submit to us. See “Copyright Policy” below.

Your User Comments will not be treated as confidential.  Accordingly, you should not post to the Site any comments, ideas, information or anything else to the Site that you wish to keep confidential.  

The Company discourages users from sending us creative ideas, suggestions, designs or other materials, as we wish to avoid any misunderstandings about the authorship of or rights in a particular design or product developed or sold by the Company.  In the event you do submit or post any such items to us, whether online or through other means, such items shall be deemed to be User Comments to which we shall have a license and shall have the right to use as provided above, including but not limited to in connection with the development, manufacture, sale and marketing of products, without any attribution to you.  You acknowledge that the Company will not pay or otherwise compensate you for any use by the Company of such items.

You may not send any material that violates any rights of any third party, or is profane, pornographic, obscene, scandalous, unlawful, harmful, perverse or constitutes or promotes illegal activities. By way of illustration (but not by way of limitation) the following are some specific examples of activity that is illegal or otherwise prohibited on the Site:

  • criminal or tortious activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, spimming, sending of viruses, malware or other harmful files, copyright infringement, patent infringement, theft of trade secrets or any other action that, at the time when taken, is illegal;
  • advertising to, or solicitation of, any other user to buy or sell any products or services. You may not transmit any chain letters or junk email through the Site or use any information obtained from the Site in order to contact, advertise to, solicit, or sell to anything to another user without such user’s explicit prior written consent;
  • covering or obscuring the banner advertisements on your personal profile page, or any other page of the Site via HTML/CSS or any other means;
  • any automated use of the system, such as using scripts to add contacts or send comments or messages or using bots to place orders;
  • interfering with, disrupting, or creating an undue burden on the Site or the networks or services connected to the Site;
  • attempting to impersonate another user or other person;
  • using the account, username or password of another member at any time or disclosing your password to any third party or permitting any third party to access your account;
  • using any information obtained from the Site in order to harass, abuse, or harm another person;
  • displaying an advertisement on your profile, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the Site, whether on your own behalf or on behalf of a third person, including but not limited to the posting of commercial content on your profile, the posting of blogs or bulletins with a commercial purpose, and sending private messages with a commercial purpose;
  • political campaigning;
  • using the Site in a manner inconsistent with any and all applicable laws and regulations; or
  • providing a false email address, pretending to be someone other than yourself or otherwise misleading us as to your identity or the origin of any User Comments.

 

The Company may at any time refuse to post or delete or edit any User Comments that you post or submit to the Site. The Company may also delete any registration at any time for any reason, without notice or liability.

The Company has the right but does not assume the duty to monitor, edit or remove any User Comments, except only as provided below with respect to DMCA matters.

Copyright Policy

The Company respects the intellectual property of others.  You may not post, modify, distribute, or reproduce any copyrighted material, trademarks, or other proprietary information belonging to others without obtaining the prior written consent of the owner of such proprietary rights. In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable laws, the Company has a policy of terminating the privileges and right to use the Site of any user who the Company believes, in its sole and absolute discretion, is repeatedly infringing the intellectual property rights of others. 

In addition, the Company’s policy is to terminate the privileges and rights to use the Site of any user who has infringed the intellectual property rights of another, whether repeatedly or in a single instance, upon receipt of proper notification to the Company by the copyright owner or the copyright owner's legal agent.  The Company is not obligated to monitor postings to determine copyright ownership, but we may so monitor if we choose at any time and from time to time.

If you believe that your work has been copied and posted or otherwise used on the Site in a way that constitutes copyright infringement, please provide us with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the material that you claim is infringing is located on our Site; (iv) your address, telephone number, and email address; (v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

 

Products

While the products displayed on this Site may be available at authorized select retailers in the United States and abroad, the Company cannot guarantee that all products appearing on this Site will be available at every authorized retailer or in the colors or sizes you wish to purchase or at the same prices as shown on the Site.  Availability and selection, including products offered for sale via the Site, are subject to supply. All product descriptions, specifications, colors and prices are subject to change by the Company at any time, without notice.  We have the right to add or remove products at any time, without notice.  Please note that the particular technical specifications and settings of your computer and monitor or other device could affect the accuracy of its display of the colors and styles of products offered herein.

Notice to California Residents

Pursuant to California Civil Code section 1789.3, California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

Site Maintenance and Changes

We reserve the right to correct any errors or omissions  and to change and update the Site at any time, without notice.  We may at any time, without notice, modify, suspend, remove or discontinue the Site or any service, content or other features of the Site, including User Comments. 

Disclaimer of Warranties and Limitation of Liability

THIS SITE AND ITS CONTENT ARE PROVIDED “AS IS” FOR YOUR USE.  THE COMPANY DOES NOT WARRANT OR GUARANTEE THAT ALL CONTENT IS ACCURATE, RELIABLE, CURRENT OR CORRECT; THAT THIS SITE AND ITS CONTENT WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT ALL CONTENT IS FREE OF VIRUSES, MALWARE OR OTHER HARMFUL COMPONENTS.  YOUR USE OF THIS SITE AND ITS CONTENT IS ENTIRELY AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.  TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER THE COMPANY NOR ANY OF ITS DIRECTORS, OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, ATTORNEYS, AFFILIATES OR CONTRACTORS OR ANY OF ITS OR THEIR HEIRS, LEGAL REPRESENTATIVES, SUCCESSORS OR ASSIGNS SHALL BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE, ANY EMAIL SENT IN CONNECTION WITH THIS SITE OR FOR ANY CONTENT, PRODUCTS OR OTHER ITEMS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOST PROFITS, LOSS OF DATA OR INFORMATION OF ANY KIND, OR LOSS OF BUSINESS GOODWILL OR OPPORTUNITY), REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Indemnification of the Company

You agree to defend, indemnify and hold the Company and its directors, officers, managers, members, employees, agents, attorneys, affiliates and contractors and its and their heirs, legal representatives, successors and assigns harmless from and against any and all claims, losses, damages, liabilities, costs and expenses (including, without limitation, reasonable attorneys’ fees and costs) arising from or in connection with your use or misuse of this Site and the Content or your violation of any provision of these Terms.

International Use

The Company makes no representation or warranty that this Site or any of the Content is appropriate or available for use in any location outside the United States. Accessing this Site or the Content from any location where this Site or the Content is illegal is prohibited. You agree that if you choose to access this Site or Content from any location outside the United States, you do so on your own initiative and are solely responsible for compliance with applicable international and local laws.

Arbitration Agreement

In an effort to reduce the time and expense associated with legal disputes, the Company and you agree that any dispute, controversy or claim arising under or relating in any way to your use of this Site or to any goods purchased by you from the Company, any alleged breach of the Company’s Terms of Use or otherwise relating to this Site (each, a “Dispute”), will be resolved by binding arbitration, provided that the party first asserting a Dispute will make a good faith effort to attempt to resolve the Dispute with the other party as provided below and that either party may assert individual claims in small claims court if such claims qualify. 

 

The party first asserting a Dispute shall provide written notice of the Dispute to the other party, describing the facts and circumstances of the matter and allowing the other party 30 days in which to respond or settle the Dispute, before it may commence an arbitration or small claims court proceeding.  Notice of a Dispute shall be sent:

    •  Drunken Grapes, LLC d.b.a Est Forte 100 Coombs St. Napa, CA 94559
  • if to you, at your last-used billing address or the billing or shipping address in your online profile.

           

 

There is no judge or jury in arbitration, and court review of an arbitration award is limited.   However, remedies that would otherwise be available to you in court under applicable federal, state or local laws shall remain available to you in arbitration.  You have the right to be represented by an attorney in the arbitration.

 

If a Dispute is not resolved within the 30-day period described above, the party asserting a Dispute may commence an arbitration by filing a demand for arbitration with the American Arbitration Association (“AAA”).  A copy of the arbitration demand must also be sent at the same time to the Company, at the address provided above.  The arbitration will be conducted pursuant to the AAA Consumer Arbitration Rules (the “Rules”), as modified by this Agreement.  A copy of the Rules may be found at www.adr.org, or by calling the AAA at (800) 778-7879.  In the event the AAA is unavailable or unwilling to conduct the arbitration, the parties shall in good faith attempt to select another arbitration provider.  The arbitration will be conducted in Los Angeles, California or, if you prefer, it may be conducted by telephone or in the county where you live.  Each party will be entitled to conduct discovery of any relevant non-privileged information.  The arbitrator shall issue an award that consists of a written statement stating the disposition of each claim.  The award shall also provide a concise written statement of the essential findings and conclusions on which the award is based.

 

The Company will reimburse you for any filing, administrative or arbitrator fees paid by you where your claims are for less than $10,000 total, provided the arbitrator does not find that your claims were frivolous.  The Company waives its right to seek the recovery of its attorneys’ fees and costs from you, unless the arbitrator finds that your claims were frivolous.

 

Each of us agrees that any dispute resolution proceeding will only be conducted on an individual basis and not in a class, consolidated or representative action.  Each of us waives any right to a jury trial, to assert or participate in a class action lawsuit or arbitration or to assert or participate in any joint or consolidated lawsuit or arbitration, to the maximum extent permitted by applicable law.  If a court determines that applicable law prohibits the enforcement of any particular provision of this paragraph as to a particular cause of action, that cause of action only may remain in court and will be severed from any arbitration.  Notwithstanding anything herein to the contrary, nothing in this Arbitration Agreement shall restrict the Company from commencing a legal or equitable action to enjoin infringement or other misuse of intellectual property rights.

 

This Arbitration Agreement shall be governed by and interpreted and enforced in accordance with the Federal Arbitration Act.  This Arbitration Agreement shall continue in force after your use of this Site ends.

 

General

Except for the Arbitration Agreement, which shall be governed by the Federal Arbitration Act, these Terms shall be governed by the laws of the State of California, without regard to its choice of laws principles.  If any provision of these Terms is found to be invalid or unenforceable for any reason, that provision shall be severable to the extent it is invalid or unenforceable, and the remainder of these Terms (including any portion of such provision that is not found to be invalid or unenforceable) shall remain in full force and effect.  The waiver of any provision of these Terms shall not be deemed to be a waiver of any other provision or of such provision in the future.  These Terms constitute the entire agreement between us relating to your use of the Site.